24/7/365 Emergency Services

AFR and ServiceMaster Restore (SMR) have established this website to help simplify the process of requesting service for any emergency needs related to Fire, Water, Biohazard, Mold, Temporary board up and Roof covers for all AFR Customers. This website and the improved process will make submitting service requests simpler and less time-consuming.

 

Effective immediately all AFR Agents can utilize this website to submit any service requests regardless of how small or large the need. You can rest assured the request will be processed in the proper manner.

 

AFR has negotiated the best possible service level agreements to help support our agent and customers. ServiceMaster Restore has agreed to adhere to these strict performance criteria when the proper request process has been followed. Some of these criteria include responding to any and all requests within 45 minutes and following all AFR protocol for communication, invoicing, and standard procedures.

​

Some Details Of The Program Include:

​​

• Initial Customer contact – within 45 Minutes

• Arrival on-site – within 4 Hours

• Email adjuster photos - within 4 hours of the inspection

• Start Job – within 1 hour of onsite arrival

• Upload work authorization – within 24 hours of the inspection

• Complete initial upload – within 24 hours of the inspection 

• Complete job – within 3 days of project completion

• Upload ATP/COS – within 24 hours of completion

• Upload Final RDC – within 24 hours of completion

• Upload Final Estimate – within 7 days of inspection